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Shoddy Service

A little bit of a rant from me today.  

I am getting increasingly frustrated by business owners who are using the current situation, the current environment, as an excuse to deliver shoddy service.  

There is no excuse for shoddy service, in my opinion.  

I understand that the ball gets dropped occasionally. And I understand that we've got increasing pressures and challenges in the current environment. However, your clients are the literal lifeblood of your business. If you’re going to continue to treat them poorly they're not going to be with you for very long!  

So please, if this is you - I'm very much hoping it isn't, but if it is - please stop using this current climate as an excuse for shoddy service.  

Pull your socks up, look at how you are treating your clients, and make sure that you continue to deliver to the standards that your clients expect from you.  

Thank you. 

 

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